Personal Lines Account Representative

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Christine is the newest member of our team, joining as a personal lines account executive/CSR in June of 2020. She graduated from Eastern CT State University in 1991 and spent the next 29 years in the insurance industry. Her primary role has been in the claims department for various companies. Her experience and expertise have proven to be a great asset to the agency.

As the only member of the team that does not live within five miles of the office, she travels to us from Connecticut every day from the home that she shares with her husband and son.

What’s the best advice you have ever been given and who was it from?

When I was in my first managerial position, I was struggling with the expectations that I had of my staff. I was growing frustrated that the employees did not have the same work ethic that I personally had. I was venting to a senior executive who advised me that I should not expect the same level of perfectionism from everyone on my team that I expected from myself. He gave examples of there being A players (overachievers), B players (consistent/average workers), and C players (underachievers/slackers). He said that every work environment will have a mix of all levels of players and that I needed to accept that and be patient with everyone’s abilities. I am always willing to mentor others when requested, but I do not force my standards on them any longer. I am now able to accept everyone’s capabilities without judgment.

What do you do to turn things around when you’re having a bad day?

When I’m having a bad day, it helps me to take the focus off of myself and look at the bigger picture. If I focus on my job and I’m able to help a client save money, walk them through a claim filing, lend a hand to a co-worker, or just put a smile on someone’s face, it can change my entire mindset. To me, it’s all about how I affect others. If I can make someone else feel good, it makes me feel better.

Just for fun… What’s the top destination on your “must visit” list?

Yellowstone National Park. I want to experience the landscape, wildlife, and geological wonders that we do not have available to us here in the Northeast region of the country. I would love to unplug from all technology and day-to-day worries and just enjoy nature in all of its glory.

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